Great tech support costs less than doing it yourself.
Small businesses and nonprofits usually operate on a limited budget. There's often
not enough money to hire a full-time IT person, or sign a contract with an IT firm
that has its own overhead and staffing costs. But you still need reliable tech
support.
When your computer or network goes down, it can bring your entire operation to a
halt. Every minute spent troubleshooting is a minute you're not serving your
customers or clients. And if you try to fix things yourself, you might end up
making the problem worse, leading to even more downtime and frustration.
Maybe you've tried searching online for solutions to your issues before, but
they led you down rabbit holes. Or you might understandably reason that AI can
do a lot -- who would know a computer better than another computer?
When it comes to tech support, AI often can't replace the human touch and
understanding your unique needs and challenges. More importantly, it doesn't
have that gut feeling that comes from years of experience. If you tell AI you
think there is a problem with your modem, it might tell you to replace it. But
as a human, I can tell you that your modem is fine, but your router needs a
firmware update. Real people can say "Wait, I've seen this before!" and know
exactly what to do next.
But wait, then you have to schedule a time for someone to visit your office and
take over your workspace while you twiddle your thumbs, right? Fortunately, that
kind of support is outdated. The best part about many tech support issues is
that they can be fixed
remotely
. Using secure screen-sharing, we can see exactly what you're seeing and fix
things without you having to pack up your computer or wait for someone to show
up. No technical jargon, no condescending explanations - just solutions that
work.
We use secure, encrypted connections to ensure your data and privacy are
protected. We don't install any software on your computer without your
permission, and you can end the session at any time. Sometimes we can connect
with you through software you already have; you just grant us permission to
access your screen. We can't re-connect to your computer without your
permission, and we never have access to your files or data unless you
specifically share them with us.
What if your main issue is hardware-related? In that case, we can still help!
While we can't physically access your hardware, we can guide you through
troubleshooting steps, help you identify the problem, and recommend solutions or
repairs. If needed, we will even try to help you find a local technician in your
area. Our goal is to empower you with the knowledge and support you need to
resolve your issue. If we can't help, we want to find someone who can.
How We Help
1. Fix It Fast
We listen carefully, ask a few clarifying questions, and then get to work. Many
problems can be solved in under an hour. Whether it's software conflicts, email setup,
or printer troubles, it's likely something we've seen and fixed before.
2. Explain What Happened
You don't want someone to just fix things and then disappear. We'll explain what went
wrong and how to prevent it from happening again - in actual English, not tech speak.
3. Let You Get Back To Work
When your computer breaks, your work stops. We prioritize urgent issues to get you
back up and running as quickly as possible.
